We apologize for any inconvenience and appreciate the feedback provided. I received a warranty of six months from the customer service rep following this correction. We have attemted to fit 2 Honda Accord's side by side. The kitchen floor has a dip in it that keeps expanding. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. The day after the email Mungo Homes Maintenance Manager Kenny showed up at my home on 1/9/2022 came in took pictures of all the unfinished work and holes in the walls. Until the foundation is fixed, then, this complaint will remain open. Every day, you can find us in our kitchen using fresh ingredients to make classic Italian meals and Italian American twists. We had purchased a house from Mungo Homes in June . Posted: April 13, 2023. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. Thank you. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. He gave me the number of someone named Billy who arranged it. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. Before it becomes structural and I have to have my house condemned. The key was never provided. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. BBB Business Profiles generally cover a three-year reporting period. Share your photos and videos with others to prove the truth of your words. I explained to him that I am awaiting the $738.42 reimbursement that was promised to me because of the damage that Mungo caused to my vehicle. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. I waited and waited so I took pictures from start to end for documentation. The rear of the lot slopes towards the house. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. BBB reports on known marketplace practices. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. I sub-contracted for Mungo Homes. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. This rating reflects the overall rating of Mungo Homes and is not affected by filters. *** contacted *** Electric to evaluate the property. Therefore, the installation of a French drain is not warrantable. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. A week later, it went out again. 5y ago. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. ALL REVIEWS. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! Office hours. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. Shea Homes 6. Posted 7:51:52 PM. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. Mungo Homes of Alabama, Inc. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. Have removed splinters of wood from faucets, several still smell 9) Siding defective. Mgmt said to avoid talking to neighbors about issues with our homes. I am highly dissatisfied with the continual issues related major systems in this Mungo home. The Warranty Team did not respond for weeks on this warranty request. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. I reached out to Mungo Homes in Wilmington for some information. He indicated that he forwarded the complaint to his associate. *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. 24 hours later, they email me a letter that they closed with someone else and we will not get our deposit of 10k. It is fairly new and I think that it isn't being given a fair review. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. The eng floor is to have 8 coats of Al2O3 finish. Call: (843) 491-0354. We have been in contact with Mr. to address his areas of concern when the weather permits. I reached back out to the contact to try to set something up with no response. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Complaint [protected]. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. He came out and took photos. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. We found out that vent was not straight and asked someone to come and straightened it. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. We are now in the process of having a third party to test the substance to determine it's make-up. Mungo Homes is shady and want you to correct there mistakes! We are taking Mrs. concerns very seriously. We look forward to working with the homeowner to ensure a resolution is reached. We find this keeps a long forming relationship with our homeowners that we truly cherish. He proposed and offer for our inconvenience. So they would have to get in touch with Mungo homes in order to see about fixing this issue. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. Pros Worked on my time Cons No benefits Was this review helpful? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The hood itself became loose. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. Find 648 listings related to Mungo Homes in Lillington on YP.com. Then I contacted them again on 05/04 and 05/06. Unacceptable by any standard. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. I was informed that he was furloughed and that *** was gonna resume the job! I call and text my builder again. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. I was amazed and will definitely refer them to anyone! I closed on my new home January 24th of 2020. Instructions for work was clear to complete at each location. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. The issues combined with the horrible customer service has proved to be an exhausting process. 5ba. This has went on since December . Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We are receiving neither. 5.0. This is Mungo Home's Response when we requested the issue be resolved. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Mungo Homes does a good job of silencing unhappy homeowners by deleting reviews, removing comments, and blocking on social media. That very day, we had a rain storm, and the drainage issues caused water to flood the entire porch. He got quiet and then advised me to file a complaint with SC LLR. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. Winston Ridge, March 2023. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. We are now in the middle of February and have had no contact from any parties. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! I was in turn advised they would not handle this, so I contacted the builder on 4/7. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. Now. Buy tickets, find event, venue and support act information and reviews for Mungo's Hi Fi and Eva Lazarus's upcoming concert at The Midnight Society in Portland on 23 Apr 2023. Today, I received a letter stating that my case was dismissed. Since then, there has been significant rainfall, and my back yard has eroded much worse. BBB is here to help. NOT flying off, but actually sliding down the roof. The investigator came out on 7/14 and took photos. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. Thank you for your continued patience as we work to address your warrantable concerns! In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. A few weeks later, Reuben T. was working at another property in my neighborhood. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. Was able to work schedule as needed. Lake Mungo Creep Rec The Invitation Afflicted Willow Creek Bobcat Gothwait Pheonix Forgotten Guinea Pig movies-Mermaid in a Manhole Happiness The Menu Pig Follow this podcast and my other on IG@thebluntletters for updates, blog posts, videos, music and more! Beware of Mungo. We purchased a new construction build in May. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. Mungo home made us used their preferred lender *** mortgage. We gathered dirt to fill holes and I had 5 trees removed on the hill. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. Submit a complaint and get your issue resolved. 7% of Mungo Homes employees are Hispanic or Latino. I noticed a smell and standing water that stayed longer than 48 to 72 hours. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. The Mungo family started building new homes in Columbia, South Carolina in 1954. They have only paid for one testing and i have done my own testing. Full-Time. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. He also sent me an email on 9/30 stating that Mungo would reimburse me. We hope that this message finds you and your family healthy and well! Try a handmade pasta dish, or sip on a glass of wine. *** finally came out and looked at my problem on 06/29. 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